You can return or exchange your order within 14 days. Here’s how:

1. Send an email to hello@rubylimes.com with your order number.
2. Put a note with your order number into the parcel.
3. Send it to: rubylimes UG, Ottomühle 4, 86438 Kissing, Germany
   The cost of return shipping is paid by you. You can find all details in our Terms & Conditions and Revocation.

Important: Please send the items back unworn, unwashed and with the original label attached. For hygiene reasons, please only try on underwear over your own underwear. Exchanges are only possible for unworn items with the label attached. If an item has been used beyond trying it on, we may charge compensation for the loss in value.